CONTACT US
Real support, real people, ready to help
Get in touch with our team for
Support or Inquiries
We’re always happy to hear from you at Nayla Finance. Whether you have a question, feedback, or a complaint, our team is committed to supporting you through the following official channels:
Communication Channels:
800-245-0888
Social Media
How to Submit a Complaint:
- Visit the request form via the following link: https://contact.naylafinance.com
- Select the request type as “Complaint”
- Once submitted, you will instantly receive a reference number via SMS
- Use the reference number to follow up on your complaint later
Complaint Handling Process:
- Complaints are forwarded to therelevant department through an internal digital system
- Processing time is within a maximum of 10 business days
- After resolution, our team will contact you via phone to explain the outcome and any actions taken.
Complaint Escalation Process:
If you are not satisfied with the resolution, you may escalate your complaint by emailing: [email protected]
Escalation Conditions:
- A complaint must have already been submitted through official channels
- Include the complaint reference number in the email subject line
- Clearly explain the reason for escalation
* NOTE: Complaints that do not meet the above criteria will not be processed
If You Remain Dissatisfied After Escalation:
You have the right to file a complaint with the Saudi Central Bank (SAMA): Click here
FAQ
Frequently Asked Questions
Got Questions? We have got answers!
Curious about our financing solutions? Learn more through our FAQs
Let us simplify financing for you. Need more help? Reach out to our support team
Can you elaborate on Nayla's main product?
We offer instant and seamless financing of up to 100,000 SAR with a maximum term of 6 months, along with a fixed repayment schedule.
What makes Nayla different from traditional banks and other lenders?
Nayla stands out by offering a digital, streamlined, and Sharia-compliant lending experience specifically tailored for micro enterprises in Saudi Arabia. Unlike traditional banks, our approach is focused on understanding the unique challenges and needs of micro enterprises, leveraging advanced credit scoring models to offer more accessible and flexible financing options.
What is the maximum financing amount that micro enterprises can apply for?
Micro enterprises can apply for credit of up to SAR 100,000. This amount is designed to meet the diverse needs of small and micro enterprises, ensuring they have sufficient capital to grow and thrive without the burden of excessive debt.
How does the tailored credit scoring system work, and how does it benefit micro enterprises?
Our credit scoring system utilizes a blend of traditional financial metrics and modern data analytics to gain a comprehensive understanding of each micro enterprise’s unique situation. This approach allows for more nuanced and fair assessments, increasing the chances of credit approval for micro enterprises that might be overlooked by conventional scoring systems.
Does the financing application require specific documents and information?
Without the complexity and numerous documents, we only need a bank statement for at least the previous 12 months to complete the financing application.
How long does the credit approval process take?
We prioritize efficiency and aim to complete the credit approval process within a few business days. Our digital platform streamlines the process, enabling quicker decision-making and disbursement.
Are there any industries or sectors that Naya does not provide financing solutions to?
Currently, Nayla focuses on a wide range of sectors, with a few exceptions based on regulatory and compliance guidelines. We encourage micro enterprises to contact us directly for specific inquiries about their industry’s eligibility.
How does the repayment process work, and what are the terms for early repayment?
We offer a structured repayment plan tailored to each micro enterprise’s cash flow. Early repayment is possible without additional fees. In contrast, our POS Finance product provides more flexibility in repayment, aligning with the business’s sales volume. This approach ensures that repayments are manageable and proportional to the business’s revenue.
How does Nayla ensure the security and confidentiality of my data?
We employ state-of-the-art security measures, including encryption and strict data protection protocols, to ensure the confidentiality and safety of all client information. Our commitment to data security is paramount in all our operations.
Can I apply for financing if my business is not registered in Saudi Arabia?
Currently, Nayla serves businesses registered and operating within Saudi Arabia. This focus allows us to tailor our services to the specific regulatory and economic environment of the KSA.
What is meant by micro-enterprises?
By this term, we mean an enterprise with annual revenues estimated at three million riyals or less and an estimated number of five or fewer full-time employees.
What are the financing requirements at Nayla Finance Company?
- The establishment must be a Saudi sole proprietorship.
- The establishment owner’s ID number must match the owner’s in the commercial register.
- A bank statement for the establishment must be available for a period of no less than 12 months.
- The establishment’s annual revenue must be less than 3 million riyals.
- The establishment must have five or fewer full-time employees.
- The establishment must have an active bank account in its trade name.
- There must be no delinquent credit reports for the establishment or its owner.
What collateral is required for financing?
The required collateral is the promissory note only. Nayla does not require its clients to provide any other mortgages, whether real estate, personal, or otherwise.
